Strategic Support Plans
Empowering your executive vision and operational excellence with tailored, expert support.
Key Advantages
- Flexible Quarterly Hours: Reserved support hours in quarterly buckets, offering month-to-month adaptability within each quarter.
- Predictable Budgeting: Prepaid 12-month plans with hours at competitive regular rates for clear financial planning.
- Extended Support Option: Seamlessly extend service hours at a defined, preferential rate when projects require additional focus.
- Illustrative Tier Example: Our "C-Level Support" includes a dedicated block of 28 service hours per quarter, showcasing our commitment.
Our Commitment to Partnership
Our support plans are meticulously designed for strategic alignment with your business objectives. We provide:
- Quarterly buckets of reserved support hours.
- Month-to-month flexibility (hours limited by quarter).
- Hours reserved at regular, predictable rates.
- Defined extended service rates for additional needs.
- Standard 12-month total term length for stability.
- Convenient and straightforward prepaid structure.
This framework ensures dedicated expert resources are consistently available, maximizing your ROI and success.
Special Consideration for Implementation Customers: We understand that the period around a "Go Live" event is critical. For our implementation customers, we offer special front-loaded support plans with heavier usage allocated to the first 3 months post-launch. This approach ensures maximum support when it's typically most intense, gradually tapering as your team becomes more accustomed to the new systems.
Access Our Diverse Range of Expertise
DevOps Engineers
Bridge development and operations to automate and streamline software delivery, deployment, and infrastructure management.
RPA Engineers
Design and implement automated digital workers (bots) to improve efficiency and reduce manual effort in repetitive tasks.
Data Engineers
Build and maintain robust data pipelines and infrastructure for reliable data analysis and insights.
Project Managers
Lead and coordinate projects to ensure on-time, on-budget, and successful delivery of objectives.
Analytics Designers
Create insightful dashboards and visualizations to translate data into actionable business intelligence.
Integration Developers
Connect disparate systems and applications to enable seamless data flow and functionality across your IT landscape.
AI Engineers
Develop and deploy artificial intelligence models to solve complex problems and unlock new business capabilities.
Systems Analysts
Analyze and optimize IT systems to align with business requirements and improve overall performance and efficiency.
NetSuite Functional Consultants
Optimize NetSuite configurations and processes to meet your specific business needs and workflows.
NetSuite Technical Consultants
Develop custom scripts, integrations, and technical solutions within the NetSuite platform.
Cloud Architects
Design, implement, and manage scalable, secure, and resilient cloud infrastructure solutions.
Data Architects
Design and manage an organization's data architecture, ensuring data integrity, security, and accessibility.
Getting Started is Simple
Collaborative Planning
We partner with you to meticulously plan and estimate projects for your 12-month strategic agreement.
Reserve Your Hours
Based on the plan, decide on the optimal number of support hours tailored to your specific needs and goals.
Activate Your Plan
Sign the support agreement to unlock immediate access to our dedicated team of cross-functional experts.